Overview
Our refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange (if the product is damaged).
To be eligible for a replacement, your item must be damaged in transit to your location, providing photo evidence to angelroweauthor@outlook.com. After the approval has gone through, please allow a few days for a confirmation email that another product has been sent.
Non-returnable items:
- Downloadable software products (eBook)
To complete your refund/replacement, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
Refunds
Once your photos have been received of the damaged goods, we will refund the amount you paid for the item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at angelroweauthor@outlook.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at angelroweauthor@outlook.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Need help?
Contact us at angelroweauthor@outlook.com for questions related to refunds and returns, or reach out through the contact page.